Our Client
Our client is Canada's largest community builder, delivering back to back high-rise communities from coast to coast. They have close to 100 years of experience and have presence in Asia, Europe as well as the Americas.

Key Responsibilities:

• Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines.
• Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards.
• Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations.
• Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements.
• Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction.
• Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards.

Qualifications:

• Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion.
• Excellent problem-solving skills and the ability to manage complex situations under pressure.
• Proficiency in property management systems, CRM platforms, and relevant software.

Compensation
$75K-$85K
 

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions
talentsphere.ca

Canada

Toronto:	416.900.3435
Calgary:	403.910.9222
Edmonton:	587.333.7929
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International Offices

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