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ORDER FULFILLMENT SPECIALIST

Concord, Ontario · Administrative
The Order Fulfillment Specialist will process all incoming orders and shipments coming into the regional warehouse. As a direct point of contact with customers, this fast-paced role requires strong organizational skills, high attention to detail and the ability to react quickly to customer issues.

RESPONSIBILITIES:
  • Respond by phone and/or email to all customer inventory inquiries and delivery confirmations within same business day
  • Input all sales orders taking the process from order entry to pick release
  • Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines
  • Inform the Credit Team of credit holds and release requirements
  • Provide exceptional services to walk-in customers on a timely basis
  • Search the IT system for specific batch numbers as requested
  • Finalize all cash and credit transactions on the POS terminal
  • Deliver all cash and transaction logs to the Credit Manager
  • Communicate any credit or invoice issues with accounting team
  • Ensure cash is collected on all CIA orders before releasing, including the completion of credit card authorization.
 
REQUIREMENTS:
  • Minimum 3 years related experience in a business environment
  • Post-secondary education an asset
  • Cash handling and/or customer service experience required
  • Experience within a busy order desk environment preferred
  • Proven track record in providing effective and high-quality customer service
  • Accepts responsibility and proactively resolves issues (‘solution focused’) on a timely basis
  • Forward thinking with ability to review/enhance existing processes and create efficiencies
  • Thorough, high attention to detail, strong organizational skills
  • Effective team player, works efficiently to get the job done
  • Excellent listening skills and interpersonal relations in dealing with both internal and external customers
  • Knowledge of Microsoft Office is a must and experience using Oracle considered an asset

 


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We look forward to hearing from you.

TalentSphere Staffing Solutions
talentsphere.ca

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