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Customer Care Manager

Grimsby, ON · Construction/Facilities
Our Client:
Our client is an established in Southern Ontario. They have known to deliver Multistory communities in the Golden Horseshoe region and are looking to add a skilled Customer Service Manager to their staff.

  • Meet with difficult homeowners to rectify their complaints to avoid requests for conciliation as required.
  • Meet with homeowners who have requested conciliation, investigate their complaints, and update the Director of Construction, GM, and President with the findings.
  • Ensure that all warrantable repairs are scheduled and completed to minimize repeat trade visits and to address repairs within a timely manner.
  • Ensure that all warranty work is being conducted by the Trades and not Service Technicians.
  • Manage the resolution of Service/Trade disputes and conduct regular service meetings as required.
  • Ensure all warranty documents have been delivered and reviewed with the homeowner on closing.
  • Ensure homeowner understands the PDI, closing, follow up, and warranty process via an educational seminar and homeowner interactions.
  • Ensure PDI appointments are scheduled with homeowners and PDI staff.
  • Conduct PDI's when required.

  • Minimum of 3 years experience in a similar role.
  • Experience with Low-Mid rise projects.
  • Thorough understanding of Tarion Warranty Program.
  • Thorough understanding of Ontario Building Code.
  • MS Office, Builder Lynx.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


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