Our Client:
Our client is an established in Southern Ontario. They have known to deliver Multistory communities in the Golden Horseshoe region and are looking to add a skilled Customer Service Manager to their staff.

Duties:

• Meet with difficult homeowners to rectify their complaints to avoid requests for conciliation as required.
• Meet with homeowners who have requested conciliation, investigate their complaints, and update the Director of Construction, GM, and President with the findings.
• Ensure that all warrantable repairs are scheduled and completed to minimize repeat trade visits and to address repairs within a timely manner.
• Ensure that all warranty work is being conducted by the Trades and not Service Technicians.
• Manage the resolution of Service/Trade disputes and conduct regular service meetings as required.
• Ensure all warranty documents have been delivered and reviewed with the homeowner on closing.
• Ensure homeowner understands the PDI, closing, follow up, and warranty process via an educational seminar and homeowner interactions.
• Ensure PDI appointments are scheduled with homeowners and PDI staff.
• Conduct PDI's when required.

Requirements:

• Minimum of 3 years experience in a similar role.
• Experience with Low-Mid rise projects.
• Thorough understanding of Tarion Warranty Program.
• Thorough understanding of Ontario Building Code.
• MS Office, Builder Lynx.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions
talentsphere.ca

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