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Help Desk Support
Niagara-on-the-Lake, OntarioHelp Desk Support (1st Party - Tier 1)
Industry Sector: E-Commerce
Location: Niagara-on-the-lake
Our growing e-commerce client is seeking a Help Desk Support for their office in the Niagara-on-the-lake area. This is a fantastic opportunity to be a part of a great team with forward vision.
About our client:
For 2+ decades they’ve been leaders in E-Commerce and sell products through their website that bring peace of mind to millions of people all over the world. They are a true leader in their industry. They have made such a strong name for themselves that they have been able to establish impactful long-lasting partnerships with Amazon, Walmart, Costco and Home Depot.
Perks of This Role:
How You’ll Make an Impact:
We are looking for someone who is tech savvy, dependable and has great interpersonal and communication skills to help us exceed our customer’s expectations by providing exceptional in-house customer support to our customers. This role operates out of our Head Office in Niagara-on-the-Lake.
Email/Chat Support (85%)
Who You Are:
Industry Sector: E-Commerce
Location: Niagara-on-the-lake
Our growing e-commerce client is seeking a Help Desk Support for their office in the Niagara-on-the-lake area. This is a fantastic opportunity to be a part of a great team with forward vision.
About our client:
For 2+ decades they’ve been leaders in E-Commerce and sell products through their website that bring peace of mind to millions of people all over the world. They are a true leader in their industry. They have made such a strong name for themselves that they have been able to establish impactful long-lasting partnerships with Amazon, Walmart, Costco and Home Depot.
Perks of This Role:
- Full time, 40 hours per week
- Scheduled shifts are days, Monday – Friday
- Wage is $18.00/hour.
- Immediately qualify for 2 weeks vacation
- Health Benefits program after 60 days with no copay
- Work in an office environment (we are NOT a call centre)
- 50% product discount for friend and family
- Work directly for the brand owners and not a 3rd party
- Work directly with the design, operations, marketing and research & development teams
- Be involved in new product testing.
How You’ll Make an Impact:
We are looking for someone who is tech savvy, dependable and has great interpersonal and communication skills to help us exceed our customer’s expectations by providing exceptional in-house customer support to our customers. This role operates out of our Head Office in Niagara-on-the-Lake.
Email/Chat Support (85%)
- Technical Support: Performing troubleshooting procedures and solving technical problems on consumer electronic devices (such as DIY video surveillance products and baby monitors)
- Customer Inquiries: Respond to incoming customer inquiries (via email or live chat) related to product technical, sales and return inquiries.
- Customer Insights: Identify and report trends on customer inquiries or issues to help improve internal processes.
- Testing: Assist with new product testing and provide feedback as required
- Complete ad hoc tasks related to new product introductions and support content.
Who You Are:
- High School Diploma (OSSD)
- 1+ years of experience in a fast-paced call centre setting providing high quality technical customer support via email, phone and chat is preferred.
- Ability to effectively communicate with all levels of technology users.
- Strong attention to detail and ability to multitask.
- Excellent organizational, time management and communication skills
- Flexible/creative approach to problem solving with the ability to simplify/detangle issues to their core factors.
- Emotional Intelligence: self-awareness - have a strong desire to develop and improve yourself and know when to seek out expertise; self-regulation - knowing when to push and when to stop; motivation – remain motivated while creating a strong desire to achieve in others; empathy – understand and care about people’s current reality; social skills – understand people, develop trust and help them.
#16202180
Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere.ca
Canada
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