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Help Desk Support

Niagara-on-the-Lake, Ontario
Help Desk Support (1st Party - Tier 1)
Industry Sector: E-Commerce
Location: Niagara-on-the-lake

Our growing e-commerce client is seeking a
Help Desk Support for their office in the Niagara-on-the-lake area. This is a fantastic opportunity to be a part of a great team with forward vision. 
About our client:
For 2+ decades they’ve been leaders in E-Commerce and sell products through their website that bring peace of mind to millions of people all over the world.  They are a true leader in their industry. They have made such a strong name for themselves that they have been able to establish impactful long-lasting partnerships with Amazon, Walmart, Costco and Home Depot. 

Perks of This Role:
  • Full time, 40 hours per week
  • Scheduled shifts are days, Monday – Friday
  • Wage is $18.00/hour.
  • Immediately qualify for 2 weeks vacation
  • Health Benefits program after 60 days with no copay
  • Work in an office environment (we are NOT a call centre)
  • 50% product discount for friend and family
  • Work directly for the brand owners and not a 3rd party
  • Work directly with the design, operations, marketing and research & development teams
  • Be involved in new product testing.

How You’ll Make an Impact:
We are looking for someone who is tech savvy, dependable and has great interpersonal and communication skills to help us exceed our customer’s expectations by providing exceptional in-house customer support to our customers. This role operates out of our Head Office in Niagara-on-the-Lake.
Email/Chat Support (85%)
  • Technical Support: Performing troubleshooting procedures and solving technical problems on consumer electronic devices (such as DIY video surveillance products and baby monitors)
  • Customer Inquiries:  Respond to incoming customer inquiries (via email or live chat) related to product technical, sales and return inquiries.
Other (15%)
  • Customer Insights: Identify and report trends on customer inquiries or issues to help improve internal processes.
  • Testing: Assist with new product testing and provide feedback as required
  • Complete ad hoc tasks related to new product introductions and support content.

Who You Are:
  • High School Diploma (OSSD)
  • 1+ years of experience in a fast-paced call centre setting providing high quality technical customer support via email, phone and chat is preferred.
  • Ability to effectively communicate with all levels of technology users.
  • Strong attention to detail and ability to multitask.
  • Excellent organizational, time management and communication skills
  • Flexible/creative approach to problem solving with the ability to simplify/detangle issues to their core factors.
  • Emotional Intelligence: self-awareness - have a strong desire to develop and improve yourself and know when to seek out expertise; self-regulation - knowing when to push and when to stop; motivation – remain motivated while creating a strong desire to achieve in others; empathy – understand and care about people’s current reality; social skills – understand people, develop trust and help them.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


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