Bilingual Customer Service Specialist

Location: Ottawa, Ontario, Canada
Date Posted: 01-08-2019
Attention New Finance Graduates!!
Are you looking for a great career opportunity to grow within the financial services industry?
Is customer service your passion?  My client many times has been awarded "Best Employer" and is one of the most innovative financial  institutions in Canada bringing new technology to the forefront for a better end-to-end banking experience.  The Customer Service Specialist is an entry level position that offers extensive training and opportunities to grow within the company. If you have excellent communication skills in both official languages, a love for finance and customer service  and want to work in a state of the art new facility - apply today!! 
Position: Bilingual Customer Service Specialist
Location: Ottawa (mid town)
Salary: $40,000-$42,000
plus comprehensive benefit package, career development opportunities, and a fun working environment!

Responsibilities: 
  • Handle inbound calls while offering the highest level of customer service
  • Cash applications for Bill Payments, Transfers, Online Assistance, etc.
  • Investment inquiries and assist with booking appointments for various branches
  • Credit investigations, discrepancies & answering inquiries about their credit products, payments etc
  • Provide information product/service offerings 
  • Respond to inquiries on both personal and business accounts
  • Solve account problems within the scope of authority
  • Actively participate in meetings and coaching sessions
Qualifications:
  • Post-Secondary Education in Commerce, Finance, Business and/or equivalent work experience
  • Minimum 1 year experience in customer service role - preferable in a bank or similar
  • Preference will be given to those fluently bilingual French/English 
  • Preference will be given to those with previous call centre or shared services experience
  • You will have excellent listening skills, be tech savvy and love helping others
 
Apply Below

TalentSphere Staffing Solutions Inc.

www.talentsphere.ca

Canada
Ottawa: 613-783-1441
Toronto: 416-900-3435
Calgary: 587-333-7929
Montreal: 438-448-4300
Vancouver: 778-807-9777

International Offices
USA Toll-Free: 1855-900-3435

UK - London: 0333-344-8008
Ireland - Dublin: 01-531-3535

 Temporary | Permanent | Interim
 
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