National Director, Customer Excellence
Six figure salary and excellent package
Reporting to the President, this role is a member of the senior leadership team for this national building supply organization and is ultimately accountable for the customer experience across the business.
As National Director, Customer Excellence, this person has a team of managers across the country plus a broader indirect team of customer service representatives, technical representatives and inside sales people reporting to them. Their role is to champion the customer internally and ensure that processes, documentation and business structures are aligned to ensure that the customer's interests are maximized within the overall business strategy.
As part of the leadership team for the organization, this role will work closely with sales, manufacturing, finance and technology to ensure that strides are being made in the delivery of best in class customer experience. As the organization transitions to SAP, this role will ensure that the new technology and new processes deliver a seamless improvement in customer service.
Overall the business environment is one of change and it is important that they hire into this role someone dedicated to continuing and driving this change with the vision of the organization becoming a world leader in the manufacture and distribution of building materials. Aligned to this strategic change is evolving the organization to delivering world class customer service to complement the changes being made elsewhere.
We are looking for a leader of people that has proven experience creating excellence in customer experience. We need someone with a track record of success of driving organizational change and delivering upon strategic goals. They should have the experience to be able to see what 'best in class' should look like and the tools to be able to plan and roll out this change. They should be in tune with customer requirements and be a champion of the customer themselves. Experience of a SAP implementation would be highly valued. Strong strategic thinking and analytical skills are required as well as the ability to engage an organisation and drive cultural change.
TalentSphere Staffing Solutions Inc.
T: (587) 333 7929
T: (416) 900 3435