Customer Care Coordinator - Low-Rise Subdivision Construction

$70K-$80K plus benefits

Position Summary: Join our dynamic team as a Customer Care Coordinator specializing in low-rise subdivision construction in the Greater Toronto Area. You will guide homeowners through their journey from initial purchase to post-occupancy, ensuring a smooth transition and exceptional service, all while adhering to Tarion guidelines.

Key Responsibilities:

• Serve as the main point of contact for all homeowner communications, including inquiries, concerns, and feedback.
• Schedule and oversee warranty service appointments, ensuring compliance with Tarion standards.
• Conduct thorough pre-delivery inspections (PDIs) with homeowners, highlighting and documenting any construction deficiencies.
• Maintain comprehensive records of customer interactions, defect resolutions, and service follow-ups in alignment with Tarion requirements.
• Collaborate with construction teams to facilitate timely defect remediation as per Tarion specifications.
• Regularly update homeowners on construction progress, expected occupancy dates, and critical post-move-in procedures.
• Distribute and explain homeowner manuals, focusing on maintenance responsibilities and warranty coverage under Tarion standards.

Qualifications:

• Degree or diploma in Business Administration, Real Estate, or related field with a focus on residential construction.
• Minimum 2 years of experience in a customer-facing role within the construction industry, with a strong understanding of Tarion.
• Proficient in customer relationship management (CRM) software, Microsoft Office Suite, and project management tools.
• Strong organizational, communication, and interpersonal skills, capable of managing multiple priorities in a fast-paced environment.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions
talentsphere.ca

Canada

Toronto:	416.900.3435
Calgary:	403.910.9222
Edmonton:	587.333.7929
Kelowna:	250.448.8880
Montreal:	438.448.4300
Mississauga:	905.919.3688
Ottawa:	613.783.1441
Vancouver:	778.807.9777
Victoria:	250.294.8095
Winnipeg:	204.285.3905

International Offices

USA Toll-Free:	1855.900.3435
USA - Dallas	469.498.2002