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Customer Care Manager

North York, ON · Construction/Facilities
Customer Care Manager
North York, ON

About our client

A stable and reputable organization that has been in business for over 40 years. A residential home builder who pride themselves on quality of workmanship, exceptional customer service and value for money.

Primary Responsibilities
  • Review and record all service requests to ensure accurate information is available for trades, site staff, management, and homeowners alike
  • Follow all service targets as set by management to ensure timely completion of service requests.
  • Maintaining Tarion information on the Builder portal including, but not limited to, enrollments, CCP’s and closing information.
  • Correspondence with buyers regarding closing dates, PDI’s and trade appointments as needed
  • Coordinate the Pre-Delivery Inspection schedule with the PDI team as needed.
  • Prepare closing packages for homeowners to be available upon key pick up.
  • Answer all phone calls and emails directed to the customer care department and deal with them as possible or provide detailed information to forward on to the appropriate individual.
  • Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of the Director of Customer Care as needed.
  • Develop and maintain an effective working relationship with all in office and site personnel as required
  • Follow all government and/or company policies as they pertain to health and safety.
  • Any tasks as assigned by the Director of Customer Service or Senior Management as needed.
Skills and Qualifications
  • Minimum of 3+ years in a new home construction Customer Care Department.
  • A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office.
  • An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.
  • Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.
  • You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.
  • A general working knowledge and understanding of residential construction for both low rise and high-rise projects.
Compensation Package
$80,000-$105,000 plus package & benefits

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


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