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Customer Care Representative
Richmond Hill, Ontario · Construction/FacilitiesCustomer Care Representative
Richmond Hill ON
About our client
A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.
Responsibilities will include but not limited to:
Competitive Compensation package based on experience. (75K plus)
Company Vehicle
Richmond Hill ON
About our client
A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.
Responsibilities will include but not limited to:
- Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
- Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;
- Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
- Attend homeowner inspections with Service Reps when required;
- Oversee & manage any Conciliation Requests;
- Monitor Service Technicians’ schedules and workmanship;
- Arrange & attend Customer Service meetings and any other associated meetings required;
- Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards;
- follow-up with customers as required.
- Minimum 2-3 years experience in the Construction Industry;
- Exceptional communication skills both written and verbal;
- Strong organizational skills with strong attention to detail;
- Ability to multi-task in a fast-paced construction environment;
- Knowledge of the Tarion Warranty guidelines is a Must;
- Ability to review warranty letters and make assessments to delegate accordingly;
- Proficient in Word, Excel, Outlook, etc.…
Competitive Compensation package based on experience. (75K plus)
Company Vehicle
Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere.ca
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